Politique de confidentialité

Privacy Policy

Luanavy respects your privacy and handles your personal information in line with the New Zealand Privacy Act 2020.

What we collect
Your name, email address, phone number and shipping and billing addresses
Your order details and messages you send us
Information about how you use our website, collected through cookies

We do not see or store your full card details. Payments are handled securely by our payment providers.

How we use it
To process, ship and track your orders
To answer your questions and handle refund or replacement claims
To send you marketing emails, only if you have agreed (you can unsubscribe at any time)
To improve our website and prevent fraud
Who we share it with

We share only the information needed with trusted service providers: Shopify (our store platform), payment providers including Afterpay, our fulfilment partners and couriers who prepare and deliver your order, and email marketing tools. Some of these providers are located outside New Zealand. We do not sell your personal information.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can turn off cookies in your browser, but some parts of the store may not work properly.

Keeping it safe

We take reasonable steps to protect your information and keep it only as long as we need it for the purposes above or as required by law.

Your rights

You can ask to see or correct the personal information we hold about you by emailing us. If you are not happy with how we handle your request, you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Contact

Luanavy, West Harbour, Auckland 0618, New Zealand

. Email: luanavyshopifystore@gmail.com